Errors when placing orders on the B2B platform

Incident Report for Colect

Resolved

This incident has been resolved.

The fix is in place and orders are being placed successfully again.
Posted Oct 05, 2026 - 14:12 CEST

Monitoring

A fix has been applied and orders are being placed successfully again. We are monitoring to confirm the issue is fully resolved. We'll post an update by 14:45 CEST.
Posted Oct 05, 2026 - 14:01 CEST

Identified

We have identified the cause of the issue affecting order placement on the Colect B2B platform. Our team is applying a fix now. We'll post an update by 14:15 CEST.
Posted Oct 05, 2026 - 13:41 CEST

Investigating

We are investigating an issue affecting order placement on the Colect B2B platform. Some customers may see the message "Unknown error while processing request" when submitting an order.

Our engineering team is actively working on a fix. We'll post an update by 13:45 CEST.
Posted Oct 05, 2026 - 13:20 CEST
This incident affected: Web Brand Portals (V3).
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